Data Deletion

You can remove everything Convert Run holds about a connected account at any time. There are three ways, and all of them erase the same data.

Option 1 — Disconnect inside the app

1. Sign in to Convert Run.
2. Open Settings → Instagram (or YouTube).
3. Press Disconnect.

The stored access and refresh tokens are erased immediately and all automation for that account stops. Your projects and rendered videos are untouched.

Option 2 — Remove the app from Instagram or Facebook

1. Open Instagram or Facebook.
2. Go to Settings → Apps and websites (Instagram: Settings → Website permissions → Apps and websites).
3. Find Convert Run and choose Remove.

Meta then calls our deletion endpoint automatically. We erase the connection, its tokens, the automation rules bound to it, conversation records, sent-reply history and the raw webhook events we received for that account — and we return a confirmation code you can check on this page.

Option 3 — Ask directly

Contact the operator of the deployment you use and ask for erasure. Include the Instagram username or account identifier so the right records can be located.

What gets deleted

• The stored connection, including encrypted access and refresh tokens
• Comment automation rules attached to that account
• Conversation records — the reply-window timestamps, follow status and tags
• The history of replies we sent on your behalf
• Raw webhook payloads received for that account, including comment text

What is kept, and why

The deletion request record itself is kept — its confirmation code, timestamps and the number of records removed — so you and the platform can verify the deletion happened. It contains no message contents and no tokens.

Videos, scripts and media you produced are your own content and are not part of a platform data deletion request. Delete those from your library, or delete your account, to remove them.

Checking a request

Every deletion returns a confirmation code. Visit /data-deletion/<code> on this deployment to see its status.